What makes a good Memento?
Choose 50–150 photos from one coherent trip, month, summer, birthday, event, or era. A tighter chapter usually gives the editor more recurring details and a clearer ending.
Does Memento see my whole camera roll?
No. Apple’s picker gives the app access only to the photos you select. Memento does not require a broad library scan.
Why is preparation taking a while?
Selected items may still need to download from iCloud. Keep the app open when practical and check your connection. The generation job is designed to resume after backgrounding or reopening rather than asking you to start over.
Is my first Memento included?
Your first Memento is one complete 12-card story with every card available to save and share. Later Mementos require a one-time purchase or active monthly plan, and the app confirms Apple-verified authorization before it prepares or uploads the selected photos.
How do purchases and refunds work?
Apple handles payment, subscription cancellation, and refund requests. If a verified purchase is not reflected in the app, use Restore Purchases or recovery in Settings, then contact us with the time of purchase and the non-sensitive details shown by Apple. Never email a receipt payload, auth token, or password.
How do I delete my data?
Delete an individual Memento from its library entry, or use Delete all Memento data in Settings. If that flow cannot complete, email support and describe the error without attaching private photos.
How does sharing work?
Sharing creates one read-only, unlisted link for that Memento’s 12 flattened cards. Anyone with the link can view, save, screenshot, and forward it without signing in, but they cannot edit the Memento. Use Remove link in the app to end public access.
How do I report or block a shared Memento?
Open Report this Memento at the bottom of the shared page, choose the closest reason, and submit it. You can also block links from the same publisher on that browser. For an immediate safety, privacy, copyright, or legal concern, email support@makeamemento.com with the public link; do not attach private source photos or credentials.
Still need help?
Email support@makeamemento.com. Include your app version, device model, and the stage where the issue occurred. Please do not send selected photos, generated private copy, signed links, transaction payloads, or account credentials.